Getting the print room back on track
Support work often starts with a job that is not lining up, a queue that is misbehaving, or a board that needs to be checked before production can continue. We work on the parts that affect output most directly, including printer control boards, printhead driver setup, RIP software, and the colour path from file to print. In a busy shop, small errors can show up fast, so the focus is on steady output and clear settings.
Clients in Johannesburg, Pretoria, Durban, Cape Town, Bloemfontein and the surrounding areas use our support for day-to-day production issues as well as planned servicing. Coastal humidity, dust, and long production runs all affect inkjet systems in different ways, so the support plan has to match the machine, the site and the work being printed.
What our support team handles on a normal production floor
Our support covers the technical pieces that keep wide-format inkjet printers moving. That includes new board installation, RIP setup, profile loading, queue structure, maintenance routines and recovery after faults. When a machine starts dropping bands, losing a channel, or holding up a queue, the issue may sit in software, electronics, or the printer setup itself.
- RIP installation and licence setup
- Printhead driver configuration
- Colour profile setup for repeatable output
- Queue workflow design for print rooms handling many jobs
- Fault finding on control boards and related electronics
- Preventive maintenance planning for heavier production use
We also help operators understand the settings that matter most. That reduces guesswork and keeps the machine closer to the same result from one job to the next, which is useful when a shop is juggling signage, display work and short-run production.
Remote setup for shops spread across South Africa
Not every site needs an on-site visit. A lot of support can be handled remotely when the printer is connected and the workflow details are available. This is useful for branches or production teams working across different towns, especially when the same RIP layout or colour setup must be copied onto more than one machine.
Remote setup can cover the basics or a full workstation handover, depending on the job. We can assist with backup and recovery, queue templates, profile loading and the reset of a workflow that has drifted after changes in staff or software. The aim is to keep the print room usable without unnecessary downtime, and yes the fine details matter here.
- Remote connection for setup and fault review
- Workflow matching across multiple sites
- Profile and queue copying for repeat work
- Recovery after software changes or file loss
Colour work for larger format output
Accurate colour needs more than a good file. The RIP, the printer settings, the substrate and the profile set all affect the final result. Our colour workflow support helps shops tighten their output for posters, banners, exhibition graphics and other wide-format work where matching matters from job to job.
Zanele Moagi handles colour workflow support with a practical eye for production, while the rest of the team handles the board and software side. For shops that print on different materials through the week, profile setup and queue discipline save a lot of correction work later on. If a shop is fighting dull reds, shifted blacks or inconsistent greys, the cause usually sits somewhere in the chain.
Board care, maintenance and fault finding
Inkjet control boards and printhead drivers work hard in production environments. When a board is unstable, a machine can act up in ways that look random, but the cause is often traceable. Kagiso Pienaar handles board repair work while Johan Letsoalo works on RIP-side diagnostics and production settings, so the support is joined up rather than split into pieces.
Maintenance support may include checking connections, reviewing the machine setup, saving working configurations, and setting a plan for routine care. In coastal areas, humidity can affect storage and machine conditions, while inland shops often deal with dust and heat. The right routine depends on the room, the printer and the workload.
Training that fits the operator on shift
Operator training is part of support because a good setup still needs someone on the floor who knows how to use it. Bianca Rademeyer handles client training, with sessions shaped around the software, the queue layout and the work the shop actually prints. That can include basic RIP use, loading profiles, checking output order and saving settings that should not be changed without cause.
Training also helps when teams rotate shifts or when a newer operator is taking over a machine with older settings. A tidy handover saves time and reduces printing errors. Lerato Khoza and Aiden Phiri coordinate much of the support flow so the technical work and the operator side stay aligned.
Midrand support base with national coverage
Our base is in Midrand, Gauteng, with support coverage arranged for Johannesburg, Pretoria, Durban, Cape Town, Bloemfontein, East Rand and West Rand sites. Thabo Zungu leads the business, with a team that understands both the technical and production side of wide-format inkjet work.
Clients reach us through the enquiry form on our contact page, and the request can include machine type, current setup, fault details and the kind of production the shop handles. That gives the support team enough context to work on the right part of the system from the start.